My Review: Online Shopping with The Body Shop

Hey Everyone,

How did you guys celebrate Mother’s Day? And what gifts you got for your mom on the special day? Well, this year I celebrate with 2 mothers: my mother and mother-in-law together with my husband at Genting Highlands!

We had dinner at Gohtong Jaya and later we went up to Coffee Bean for cup of hot coffee while chilling and enjoying the cool breeze. I had hot chocolate instead because if I take coffee, I won’t be able to sleep at night.

This year, I got my 2 mothers a gift from The Body Shop Malaysia. Few weeks ago, the e-mailer came from Body Shop promoting their mother’s day promotion with 50% off and free delivery. I thought it was a good deal, so I tried them out. I bought not only presents for them, but I bought some for myself too:

1. Moisture White Shiso Eye Serum @ RM 57.75
2. Vitamin E Hand & Nail Treatment @ RM 34.30
3. Elderflower Unperfumed Eye Gel @ RM 39 (normal priced item, but I got 16% off thanks to CIMB exclusive offers! Yay)
4. Moringa Treats (Mother’s Day Gift) @ RM 35.40 each + 1 gift wrapping service RM 1

So in total I paid: RM 197.86


What I’m not pleased was the service:

I ordered on 25th of April, Saturday. But I only received the item on Thursday, 30th of April. I have to wait 4 days to receive my items. And they use PosLaju service. Fine.

Upon ordering, they sent me an invoice via email to confirm my order and my payment, but not on the delivery date. Because it was a Saturday (non working day), I was expecting the delivery order on Monday but it never came. And then I phoned in on Tuesday morning at 10.30am. The receptionist picked up the phone and told me that the person in charge (Inn Inn, not sure how to spell her name) was engaged on the other line and she asked me to call back later. So being sarcastic, I asked her back, why don’t she ask that person in charge to call me back? Isn’t that suppose to be the way? So she took down my number and hang up. And..

She never call me back until 4.30pm. I then called again, the same receptionist picked up the phone and told me that she is still engaged and she has already given her my number. So I told the receptionist to let that Inn Inn know that I called again and requested her to call me back before she leaves for work, which is at 5pm. 15 minutes later, I finally received the call from Inn Inn. I just wanted to know whether my invoice order is confirm and when is the delivery date. She told me that she has arranged the “PosLaju man” to picked up the items the next day, which is on Wednesday and she apologises for the late delivery. I told her that I just want to ensure that I receive the items by Thursday because I will not be in town for the whole week after that. Ok, thank you and we hang up.

And finally I received my items on Thursday late afternoon. In good condition.


And here now, another point that I want to share with you my experience online shopping with Body Shop:

Their products are all old stocks.

Maybe some of you won’t mind about the manufactured date but for me, I do. A lot. Their product was from October 2013 and some from April 2014. Till date, it is 1-2 years stocks, okay.

In my opinion, what I learned from this experience is that whenever a beauty shop having an online promotion, they are just getting rid of their 1-2 years ago stocks. I can’t believe it! Even the normal priced product for ElderFlower Eye Gel I got, the product was from April 2014. The Eye Serum was from December 2013 and Hand Cream was from October 2013. Oh my god, 2 years stock! Such big beauty company like Body Shop still want to sell their old stocks to their customers.



I was utterly (damn) disappointed with the (online) Body Shop.

Best part is, they always put their policy on non refundable or exchangeable for promo items.

From now on, I will never buy these items online on Body Shop website. No matter how crazy online promos they giving, I will never buy it. Even for normal priced item. I will go to their outlet myself and self pick the items that I want to buy. I will also check the manufactured date on items that I want to buy and make sure that the stock is brand new.

Although some claims that the product is not expired unless its already opened. The product shelf life and the product expiry date is two different thing. The product shelf life, if unopened, it can lasts up to 2 – 3 years. I will do a separate blog on this some other time.

But the thing with Body Shop products is they don’t have a seal. Once open we can already use the product. There is no freaking seal on their products.

In future, I will not buy any beauty products online because you will never know when is the manufactured date, unless they have the details posted on their website.

Do you have online shopping experience with cosmetics / beauty company like me? Do you take into consideration on the product manufacture / expiry date before purchasing the product? Do share your thoughts below!



Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s